Help Desk
Before submitting tickets to the help desk or calling, please reboot your computer in an effort to fix your problem. Contact the help desk by phone (ext. 8368*) or submit a ticket online.
*Hours are 7:30 a.m. - 10 p.m. Monday-Friday. All calls outside of our hours will be reviewed the next shift.
| Priority | Explanation | Examples |
|---|---|---|
| Low | Please respond in a reasonable time | Speakers not working, screen saver not working |
| Medium | Key functions of my job are impacted | Cannot get into e-mail, Cannot print in Cams |
| High | I currently cannot perform any function relating to my job until this is addressed | Computer is frozen, Cannot get in Cams |
Reasons for submitting a ticket:
- We will assign your ticket to right technician for your problem.
- Enables I.T. personnel to schedule their time towards the most immediate need. Allows I.T. to track problems and document their solutions.
- The help desk displays any current problems being worked on, so you might not need to contact the I.T. department.
Checking the status of your ticket(s)
- Go to the Help Desk
- If you are not already logged in, you will be asked to fill in your name and click submit
Creating
a shortcut to the help desk
- To create a shortcut, right click on this link to the help desk.
- Select 'Copy Shortcut' from the popup menu.
- Move your mouse cursor to your desktop and right click and select 'Paste Shortcut' from the popup menu.
- The shortcut will appear on your desktop ready for use.