Information Technologies - Help Desk
Before submitting tickets to the help desk, please reboot your computer in an effort to fix your problem.
Call the help desk at ext. 8368. Help desk hours are 7:30 a.m. - 10 p.m. Monday-Friday. All calls outside of our hours will be reviewed the next shift.
Faculty and Staff
Students
Below are instructions for submitting a ticket.
| Priority Level | Explanation | Examples |
|---|---|---|
| Low | Items that are not urgent and can be taken care of within a week. | Speakers not working, screen saver not working |
| Medium | Need someone to respond within a reasonable time. | Can't get into e-mail, Can't print in Cams |
| High | You are unable to perform your job duties until the problem is resolved. | Computer is frozen, Can't get in Cams |
Checking the status of your ticket
- Double click the Help Desk Entry Icon on your desktop or go to evangel.edu/Help
- Click the View Help Desk Tab located on the top. Your current open tickets are available.
Reasons for submitting a ticket:
- We will assign your ticket to right technician for your problem.
- Enables I.T. personnel to schedule their time towards the most immediate need.
- Allows I.T. to track problems and document their solutions.
- The help desk displays any current problems being worked on, so you might not need to contact the I.T. department.
Creating
a shortcut to the help desk
- To create a shortcut, right click on this link to the help desk.
- Select 'Copy Shortcut' from the popup menu.
- Move your mouse cursor to your desktop and right click and select 'Paste Shortcut' from the popup menu.
- The shortcut will appear on your desktop ready for use.